I have a client who has a projects database for construction projects, and
would like to be able to track email correspondence on a per-project basis.
Each project already has a unique number associated with it. Is it possible
to create tickets using project #'s instead of the automatically generated
serial #'s in RT? (Yes, I’m sure it would involve hacking the code and
monkeying with mysql, but I just wanted to see if there are any obvious
gotchas before I dive in.)
Also, with RT 2 can you set view permissions for users based on individual
tickets?
Hm. using other unique numbers would be a real pain at this point.
you might be able to cons something up with RT2’s ‘Links’ system to link
each new ticket to an existing project URI.
Or, assuming that project IDs are integers and are never repeated, you can
pass an Id to Ticket->Create.
RT2 allows you to grant rights to ‘Ticket Requestor’ or ‘Ticket Cc’ on a per queue basis…which may get you what you want.On Mon, Jun 11, 2001 at 12:19:03PM -0400, David Fletcher wrote:
I have a client who has a projects database for construction projects, and
would like to be able to track email correspondence on a per-project basis.
Each project already has a unique number associated with it. Is it possible
to create tickets using project #'s instead of the automatically generated
serial #'s in RT? (Yes, I’m sure it would involve hacking the code and
monkeying with mysql, but I just wanted to see if there are any obvious
gotchas before I dive in.)
Also, with RT 2 can you set view permissions for users based on individual
tickets?
Hm. using other unique numbers would be a real pain at this point.
you might be able to cons something up with RT2’s ‘Links’ system to link
each new ticket to an existing project URI.
I’ll put rt2 in place on one of our servers and take a look at that.
Or, assuming that project IDs are integers and are never repeated, you can
pass an Id to Ticket->Create.
And I’m told we do share some common rituals. Our “flame war” is apparently
held in person in their land and called “project meeting”.
-Alan Cox [on “Suits”]