Customised Ticket data entry forms when modifying tickets


I can quite easily create forms to customise (per queue) the data entry
for a ticket on “Ticket Creation” (email data into RT).
However, I would like to do something similar when modifying existing
tickets. It sounds like something that should be possible (if not easy)
but I can’t find any information on it.
Is it indeed possible, and if so is there anywhere I can go to for more


Hi RT Users,
after the successfull RT Tutorial on FFG2010 at the GUUG we’re proud to announce another, more international Tutorial at the Linux Conference this September.

More information can be found at:



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