I’m in the process of doing a batch of new customisations to RT, the
first real lot since I moved to RT 3.5.X .
I want custom fields for certain queues such as "Customer Service
Number:" and things for this particular ticket. Now I’m about to create
them as CustomFields for Tickets , but that “Ticket Transactions” keeps
bugging me: What does it do, and would it better suit some of my fields?.
I do have instances where I want to record some additional custom
info, possibly for later retrieval and display within the ticket or a
form, but not neccesaruly all the time on the ticket display… is this
what “Ticket Transaction” offers me ??
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