CustomFields: What *is* the correct use of Ticket Transactions types?

RT Users
1

Hey all,
I’m in the process of doing a batch of new customisations to RT, the
first real lot since I moved to RT 3.5.X .

I want custom fields for certain queues such as "Customer Service

Number:" and things for this particular ticket. Now I’m about to create
them as CustomFields for Tickets , but that “Ticket Transactions” keeps
bugging me: What does it do, and would it better suit some of my fields?.

I do have instances where I want to record some additional custom

info, possibly for later retrieval and display within the ticket or a
form, but not neccesaruly all the time on the ticket display… is this
what “Ticket Transaction” offers me ??

Thanks guys

Adrian

Adrian Carter
Technical Manager
Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au

2

Adrian Carter wrote:

Hey all,
I’m in the process of doing a batch of new customisations to RT, the
first real lot since I moved to RT 3.5.X .

I want custom fields for certain queues such as “Customer Service
Number:” and things for this particular ticket. Now I’m about to create
them as CustomFields for Tickets , but that “Ticket Transactions” keeps
bugging me: What does it do, and would it better suit some of my fields?.

“Ticket Transaction” custom fields are for recording custom fields on
comment/correspond transactions.

Jesse

signature.asc (189 Bytes)