Customfields in a queue should be displayed in a special order

RT Users
1

Hello,

I have got a queue in whose tickets I display some Custom fields (CFs).
These CFs should be displayed in a special order determined by their
id’s. That means: if I fix 21 104 102, then CF #21 is being displayed
first, then CF #104 and then CF #102. Surely all these CFs belong to
the same queue.
How is that possible without manipulating the name or description of the
CF?

Thanks in advance,

Wolfram

2

Hello,

I have got a queue in whose tickets I display some Custom fields
(CFs). These CFs should be displayed in a special order determined
by their id’s. That means: if I fix 21 104 102, then CF #21 is
being displayed first, then CF #104 and then CF #102. Surely all
these CFs belong to the same queue.
How is that possible without manipulating the name or description of
the CF?

Configuration → Queues → Queue Name → Ticket Custom Fields

It helps if you have 3.8.8, Ruslan did a lot of work on custom field
sorting in that release.

-kevin

3

Kevin Falcone wrote:> On Thu, Jun 24, 2010 at 03:45:23PM +0200, Wolfram Huettermann wrote:

Hello,

I have got a queue in whose tickets I display some Custom fields
(CFs). These CFs should be displayed in a special order determined
by their id’s. That means: if I fix 21 104 102, then CF #21 is
being displayed first, then CF #104 and then CF #102. Surely all
these CFs belong to the same queue.
How is that possible without manipulating the name or description of
the CF?

Configuration → Queues → Queue Name → Ticket Custom Fields

It helps if you have 3.8.8, Ruslan did a lot of work on custom field
sorting in that release.

-kevin

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Hello Kevin,

thank you for

  1. reading my request properly.
  2. your advice!

English is not my native tongue, so that it is useful for me to write a
request down before I type it. Anyway, I like RT very much.

Greetings,

Wolfram