Hey all,
correct me please if i’m wrong, but it looks like, there is no way to group Customfields for Queues? Is this behavior correct or just a missing feature?
Torsten
The %CustomFieldGroupings config setting supports it (using RT::Queue as the object type key) but looking at the code for Admin/Queues/Modify.html in RT 5.0.1 it doesn’t appear to break the custom fields down into groupings at all.
Shouldn’t be too hard to code a local version though - there’s already the RT::Ticket custom field groupings to crib from.
1 Like