I need to use groupings in Tickets-related CustomFields. By following the documentation, I have left unchanged the etc/RT_Config.pm and added the following lines to etc/RT_SiteConfig.pm:
‘RT::Ticket’ => [
‘Group1’ => [‘Sorgente’, ‘Destinazione’],
‘Group2’ => [‘Classe’, ‘Sottoclasse’],
‘Basics’ => [‘Operational CatT1’, ‘Operational CatT2’, ‘Operational CatT3’],
Of course the listed CustomFields (Sorgente, Destinazione, …) are defined and assigned to tickets.
I have then restarted the RT-web services, but when I click on Incident->Create I see no Group1 or Group2 groupings; also the Basics grouping does not show any of the listed CustomFields.
All the listed CustomFields are under the standard Custom Fields grouping; and no error is shown in the rt.log file.
Thanks in advance,