CustomField to both Users and Tickets?

RT Users
1

Hello list,

I’d like to configure users CustomerId CustomField, and On Create
automatically assign ticket’s CustomerId CustomField accordingly. Is
this doable? With only one CustomField? I can’t get RT 3.4.1 to apply
the same CF to both Users and Tickets…

Mikko Lipasti
Polarcom Consulting Oy

2

You will need to have two custom fields, and then have a scrip that
fires on create that takes the value from the requestor’s CF and assigns
it to the ticket’s CF.

Joby Walker
C&C SSG, University of Washington

Mikko Lipasti wrote: