CustomField to both Users and Tickets?

Hello list,

I’d like to configure users CustomerId CustomField, and On Create
automatically assign ticket’s CustomerId CustomField accordingly. Is
this doable? With only one CustomField? I can’t get RT 3.4.1 to apply
the same CF to both Users and Tickets…

Mikko Lipasti
Polarcom Consulting Oy

You will need to have two custom fields, and then have a scrip that
fires on create that takes the value from the requestor’s CF and assigns
it to the ticket’s CF.

Joby Walker
C&C SSG, University of Washington

Mikko Lipasti wrote: