CustomField searching

RT Users
1

Hi

Im probably going over something that has been done a few times before but
Im struggling to find any info on howto get it done.

I see from the wiki

http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch

that from 3.2 its supposed to be a point and click exercise from the GUI. I
have been over it and I cant seem to find any options anywhere that would
allow me to set this up. Also the files have changed names since the posting
above.

Any updated info on how to implement searching based on customfield values?

Thanks

Brent

2

No sure what you mean …
If you mean using query builder searching for tickets with custom field
’Blah’, then:
if your custom field are Global these should appear in the search fields …
if the custom field is a queue custom field then you’ll need to select
the queue hit add then your custom field appear for you …
If you mean displaying a custom field value in an Element
(mytickets/myrequests) then as per the link below the following code
works for me:
<%$Ticket->FirstCustomFieldValue(‘Blah’)%>
Roy

Brent Geach wrote:

3

“Brent Geach” brent@skyblue.eu.org 07/18/06 8:17 AM >>>
Any updated info on how to implement searching based on customfield
values?

Select & add a queue first in the query screen.
Alternatively, make your custom fields global.

Tim Smith