Customfield rights

RT Users
1

Hi RT users,

We need next behaviour:

* everyone can submit tickets with filled in customfield
* only a ticket requestor can modify his requested tickets (basic
  and custom fields)
* only a ticket owner can modify his owned tickets (basic and custom
  fields)

I tried “modify customfield” owner right but without success (is there a
bug?) and “create ticket” right haven’t any effect on custom fields.
I don’t want to declare “modify custom field” right to everyone off
course…

Thanks for any explanation.

We have been using 3.4.4 and 3.4.5 version.

Best regards,

Ludovic ZEYER
Coframi
SCM manager

2

Hi RT users,

We need next behaviour:

  • everyone can submit tickets with filled in customfield
  • only a ticket requestor can modify his requested tickets (basic
    and custom fields)
  • only a ticket owner can modify his owned tickets (basic and custom
    fields)

I tried “modify customfield” owner right but without success (is there a
bug?) and “create ticket” right haven’t any effect on custom fields.
I don’t want to declare “modify custom field” right to everyone off
course…

Usually you DO want to give everyone ModifyCustomField right. The
reason is that in order to modify a CF you also need to have the
right to modify the ticket.

-Todd

3

Todd Chapman wrote:>On Thu, Mar 02, 2006 at 02:37:34PM +0100, lzeyer wrote:

Hi RT users,

We need next behaviour:

  • everyone can submit tickets with filled in customfield
  • only a ticket requestor can modify his requested tickets (basic
    and custom fields)
  • only a ticket owner can modify his owned tickets (basic and custom
    fields)

I tried “modify customfield” owner right but without success (is there a
bug?) and “create ticket” right haven’t any effect on custom fields.
I don’t want to declare “modify custom field” right to everyone off
course…

Usually you DO want to give everyone ModifyCustomField right. The
reason is that in order to modify a CF you also need to have the
right to modify the ticket.

-Todd

Hi todd,

Thanks for your help.
However, if i declare “modify custom field” right for everyone (“seen
custom field” right also), everyone can modify custom field for all
reached ticket, and without “modify ticket” right. It’s open but quit
dangerous…

So i musn’t give “modify custom field” right to everyone. But if i do
that, nobody can fill in custom field during the submit action. It’s a
dead end!

Our need is to allow fill in custom field during submit action and,
allow modification only for the requestor and the owner. For this last
need, i gave “modify custom field” (and modify ticket in queue role
right) to requestor and owner global role, but without success.

I’m not hopeless…

best regards,

RT 3.4.4/3.4.5
Ludovic ZEYER
Coframi scm manager