I’m still busy with this thing and still don’t have much luck.
For as far as I can see I first need to find out if the current user is
privileged or nonpriviliged.
Sounds simple I think?
If the user is privileged, use the first requestor and get the value of
a custom field called “Customer ID”.
If the user is non privileged then get the custom field called “Customer
ID” from the user it self.
Does anyone have an idea on this?
Met vriendelijke groet / With kind regards,
Changes and Incident Coordinator
Tel +31 (0)20 7570780 Fax +31 (0)20 6116302
Zekeringstraat 43, 1014 BV Amsterdam, NLFrom: Kenneth Crocker [mailto:email@example.com]
Sent: Wednesday, March 31, 2010 9:43 PM
To: Richard Pijnenburg
Subject: Re: [rt-users] Customfield question
Use the Customer Number as the “Category” for that Custom Field. Then,
create another Custom Field that is just the Customer Number and link
that number to the category of the original Custom Field.
just a thought. Hope it helps.