CustomField clearing via REST request CF.{FieldName}:

RT Users
1

I am writing some scripts to update tickets and Custom Fields with data,
but I would like to clear those fields prior to updating them
if I issue a POST command with something like

content=id: ticket/4327
CF.{AffectedUser}: NewUserID
CF.{AffectedManager}: NewManagerID

It works great, however, if I already have information in the
CF.{AffectedUser} field of that ticket, say for example, I had the user and
manager in the same field, it won’t remove the manager.

I have attempted to search for this in the email archives and came up blank
or unanswered questions so far.

I have over 2000 tickets where I need to separate User from Manager and they
are currently both in the same CF

Thanks,

2

In my script, the CF name was wrong, I was able to achieve what I need by
simply overwriting the values with the correct ones.On Fri, Jun 24, 2011 at 5:55 PM, Edward Frye rt@edwardfrye.com wrote:

I am writing some scripts to update tickets and Custom Fields with data,
but I would like to clear those fields prior to updating them
if I issue a POST command with something like
*
*

content=id: ticket/4327
CF.{AffectedUser}: NewUserID
CF.{AffectedManager}: NewManagerID

It works great, however, if I already have information in the
CF.{AffectedUser} field of that ticket, say for example, I had the user and
manager in the same field, it won’t remove the manager.

I have attempted to search for this in the email archives and came up blank
or unanswered questions so far.

I have over 2000 tickets where I need to separate User from Manager and
they are currently both in the same CF

Thanks,