Customfield and Attachment

RT Users
1

In one queue I have many customfields. I’m use the
extractcustomFieldValues for

extract this fields from email. When I send this email with customFields
and attach files,

this custom fields stayed empty but the attachment was send. When I
remove attach file and

resend this email the customfields work properly.

2

Hello - can I have clarification on the rt database upgrade procedure?
I’m running version 3.2.2 and will be upgrading to 3.4.2 mysql/AP2/fastcgi -
in the documentation it states:

You may also need to update RT’s database. To find out, type:

ls etc/upgrade

For each item in that directory whose name is greater than
your previously installed RT version, run:

/opt/rt3/sbin/rt-setup-database --action schema
–datadir etc/upgrade/
/opt/rt3/sbin/rt-setup-database --action acl
–datadir etc/upgrade/
/opt/rt3/sbin/rt-setup-database --action insert
–datadir etc/upgrade/

In the etc/upgrade directory there is

[root@itoa rt-3.4.2]# ls etc/upgrade/
3.1.0 3.1.15 3.1.17 3.3.0 3.3.11

So does this mean that I run the rt-setup-database etc… scripts in the
3.3.0 and 3.3.11 directories? or are the odd 3.3.x for development versions
of request tracker?

Thanks in advance,

J.P. Racine

Jpatvianetdotca