Customer ticket querry

RT Users
1

HI All

I’m a new user and I want to know if somebody can resolve this situation:

The customer can inquiry all tickets by using GO TO TICKET, I’m using 3.0.5

I want the customer can inquiry only his ticket (where can we block the
query?)

Thanks for your help

Réjean Chartier

Directeur Centre d’expertise et de support SAP

Director SAP Consulting and Support Center

Via Consultants Inc.

SAP Professionals Across Canada

261 rue Saint-Jacques, 5eme Etage

Montreal, Que, H2Y 1M6

Tel: 1-514-494-3262

Cel: 1-514-605-6200

Fax: 1-514-494-2665

Free: 1-888-VIA-3227

mailto:rchartier@viaconsultants.com rchartier@viaconsultants.com

2

at /Admin/Global/GroupRights.html
or
Admin/Queues/GroupRights.html?id=<QUEUE_ID>
role: Requestor
right: ShowTicket

Rejean Chartier wrote: