Customer Survey

RT Users
1

Is there an addon/contrib program that can be set up to periodically
send out a customer survey to the requestor of a ticket?

I need to start tracking my tech support’s efficiency and this seems to
be the best way of going about it.

Thank you,

Peter Barton
Corporate Network Manager
IESI Corporation
Work: (817)632-4000
Fax: (817)632-4047

2

Is there an addon/contrib program that can be set up to periodically
send out a customer survey to the requestor of a ticket?

I need to start tracking my tech support’s efficiency and this seems to
be the best way of going about it.

One approach that comes to mind is to create a Unix script that sends
out such a survey, with an appropriately forged return address, and
have your ticket-close scrip schedule it with “at(1)” for a few days
later…

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system administrator.  Or two.  --me
3

Peter Barton wrote:

Is there an addon/contrib program that can be set up to periodically
send out a customer survey to the requestor of a ticket?

Our “resolve” template includes a link to a survey, although the survey is
maintained outside of RT.

Rick R.