Customer Management with Rt?


I run an ISP and would like to use RT to manage customer information as well
as track their support issues.

I added custom fields to Users so as to be able to include IP addresses and
other standard customer info.

I plan to create a non privileged user for each customer.

Is there a way to attach a ticket to a user without making them an owner?
More importantly, is there a way to attach a ticket to a user and not have
them get an email regarding it?

I would like to be able to track incidents, updates and notes as tickets
associated with a user (Customer) without spamming them every time we do
some internal updates.

I also need to be able to search by a user/customer and view their tickets.

Is there a good way to do this?

Thanks for any help.


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