CustomCondition problem

RT Users
1

Hello List!

I am trying to make a custom scrip work.
The scrip is supposed to:
Whenever a ticket is created in the X queue and the owner is set to
“Nobody”, the scrip action will Notify AdminCcs.
This is my Scrip Condition:
if( $self->TransactionObj->Type eq ‘Create’ &&
$self->TicketObj->Owner eq ‘10’ ) {
return 1;
} else {
return undef;
}

(As in OnCreateResolved - Request Tracker Wiki)

But it is not working… I see the log, and the ScripCondition is true,
but no e-mail being sent…

Any ideas?

Thanks a lot!

Mario Gomide

2

$self->TicketObj->OwnerObj->Name eq 'Nobody’On 10/25/07, Mario Gomide mario.gomide@agricultura.gov.br wrote:

Hello List!

I am trying to make a custom scrip work.
The scrip is supposed to:
Whenever a ticket is created in the X queue and the owner is set to
“Nobody”, the scrip action will Notify AdminCcs.
This is my Scrip Condition:
if( $self->TransactionObj->Type eq ‘Create’ &&
$self->TicketObj->Owner eq ‘10’ ) {
return 1;
} else {
return undef;
}

(As in OnCreateResolved - Request Tracker Wiki)

But it is not working… I see the log, and the ScripCondition is true,
but no e-mail being sent…

Any ideas?

Thanks a lot!

Mario Gomide

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