Hi,
Dear experts, I’m writing my first scrips, and I wanted to know If I’m
heading in the write direction:
When a ticket is created by requestor joe@something.com; I want joe’s
boss to be added autmatically as second requestor:
if( $self->TicketObj->RequestorObj->Id = “joe@something.com”) {
$self->TicketObj->AddRequestor( "joe_boss@something.com );
}
return( 1 );
Thanks a lot !
Adrien
Adrien Laurent
CEO
514 284 2020 x 202