Custom ticket responder message

How can I create a custom ticket responder message if RT receives an email
with specific subject?

How can I create a custom ticket responder message if RT receives an email
with specific subject?

You have to write your own condition scrip and template. You can maybe
find help in examples of custom scrips/templates here
http://wiki.bestpractical.com/view/Contributions.

I used ReplyBasedUponContenthttp://wiki.bestpractical.com/view/ReplyBasedUponContentscript
but my “Autoreply” script is still the one replying when sending new
ticket based on the string I defined on
ReplyBasedUponContenthttp://wiki.bestpractical.com/view/ReplyBasedUponContent"condition."
I’m using RT-3.6.1. Please help.On Fri, Jul 4, 2008 at 3:33 PM, Emmanuel Lacour elacour@easter-eggs.com wrote:

On Fri, Jul 04, 2008 at 02:44:12AM +0800, Marvin Santos wrote:

How can I create a custom ticket responder message if RT receives an
email
with specific subject?

You have to write your own condition scrip and template. You can maybe
find help in examples of custom scrips/templates here
http://wiki.bestpractical.com/view/Contributions.


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