Hello,
I would like some help to create a lifecycle for one of my Queues.
Reading through Customizing/Lifecycles - RT 4.4.2 Documentation - Best Practical i feel like i need a hand to plan transitions and actions, to create a fitting lifecycle.
In summary, id like to combine the use of rt-crontool to automate ticket transitions through the lifecycle, namely when a ticket is not updated in 1 week, transition it, then if not updated in 2 weeks, transition it again etc…
Anyone want to take this offline and help me build this?