Custom Templates

Hello

Need some help understanding

This code snippet runs fine when script is fired using the “Normal” setting but when set to “Batch” it creates an MTA error 75.

In addition I would like to now what I am doing with defining the From address.
From:{$Ticket->OwnerObj->RealName . ‘<>’} — outputs "Joe Smith<>"
and I would like to have in the From field “Joe Smith jsmith@domain.com

Subject: CSI AutoReply: {$Ticket->Subject}
From:{$Ticket->OwnerObj->RealName . ‘<>’}
Reply-To:{$Ticket->OwnerObj->EmailAddress}
Content-Type: text/html

Greetings,