Custom template is acting up - Formatting wrong?

RT Users
1

This is a Template I’m using when a ticket is created & assigned to
someone upon creation:
RT-Attach-Message: yes

You are receiving this email because you the are owner of a new ticket.

This new ticket has been created and assigned to you:

 Ticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
  Queue: {$Ticket->QueueObj->Name}

Requestors: {$Ticket->RequestorAddresses}
Owner: {$Ticket->OwnerObj->Name}
Status: {$Ticket->Status}
given)“}”

{$Transaction->Content()}

Type of Template is Perl.

If the user gets an email at all, it is nothing but one row of = signs.
Did I create the Template incorrectly? The Transaction Template works
just fine.

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com

2

You have leading spaces in front of every line. Headers lines should be
separated from body by exactly two new line characters - no spaces.On Tue, Jun 4, 2013 at 7:06 PM, Cena, Stephen (ext. 300) SJC@qvii.comwrote:

**
This is a Template I’m using when a ticket is created & assigned to
someone upon creation:

RT-Attach-Message: yes

You are receiving this email because you the are owner of a new ticket.

This new ticket has been created and assigned to you:

=====================================================================
Ticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
Queue: {$Ticket->QueueObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Owner: {$Ticket->OwnerObj->Name}
Status: {$Ticket->Status}
Subject: “{$Transaction->Subject || $Ticket->Subject || “(No subject
given)”}”

{$Transaction->Content()}

Type of Template is Perl.

If the user gets an email at all, it is nothing but one row of = signs.
Did I create the Template incorrectly? The Transaction Template works just
fine.

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.

3

Thanks, I’ll make the change to the Template!

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.comFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On
Behalf Of Ruslan Zakirov
Sent: Wednesday, June 05, 2013 6:01 AM
To: Cena, Stephen (ext. 300)
Cc: RT users
Subject: Re: [rt-users] Custom template is acting up - Formatting wrong?

You have leading spaces in front of every line. Headers lines should be
separated from body by exactly two new line characters - no spaces.