Custom status?

RT Users
1

G’day,

I want to set up an RT queue with my own status values.

I could add a custom variable field to do this, but since I want to
call it “status”, and its purpose would be to store status information,
I’m wondering if I can’t just change the basic status variable to
contain the enum list of values that I want.

Is this possible? feasible? Relatively not a pain to do?

Thanks,

Jens

2

G’day,

I want to set up an RT queue with my own status values.

Please read the list archives from the past couple of weeks as this
has been discussed at length. Specifically, you want to look at this
thread on how you can do things now:
http://lists.bestpractical.com/pipermail/rt-users/2004-June/023877.html
and this thread on possible enhancements:
[rt-users] Adding more status types. Those
threads continue beyond where mailman has threaded them.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”