I have now spent hours to find out how to integrate custom SQL commands
into an extension for the RT at a glance page.
I know that I could easily use PERLs SQL interface to do the job.
But I wonder if I could not use the existing SQL handle of RT to execute
an SQL command on the RT database.
I want to get the count of transactions grouped by users and different
With that it would be possible to get an activity overview of my users.
I do not want to use the search builder as I find it too complicated and
On the other side I have already a problem with another query which is
very slow with TicketSQL but not on mySQL directly.
Thank you in advance.