Custom Scripts to delete Emails by Subject line

RT Users
1

Good-day forum,

i currently have an issue with RT, whereby i have an email that seems to be stuck in a “loop” and creates a ticket every few minutes, without a user sending an email. I have flushed fetchmail, and rebooted the system however this still persists. Is there any chance i get get some help on a custom script to delete tickets by email subjects, or know where the problem may actually be?

Thanks,
Regards,
Brad

To read FirstRand Bank’s Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/disclaimer.html

If you are unable to access the Disclaimer, send a blank e-mail to
firstrandbankdisclaimer@fnb.co.za and we will send you a copy of the Disclaimer.

2

Hello All,

Is it possible to assign one ticket to more than one user as well as assign
the same ticket to more than one queue? if it’s possible how can I achieve
that?

Thank you

Regards
LorraineOn Mon, Jun 29, 2015 at 6:43 AM, Jithoo, Bradley Bradley.Jithoo@fnb.co.za wrote:

Good-day forum,

i currently have an issue with RT, whereby i have an email that seems to
be stuck in a “loop” and creates a ticket every few minutes, without a user
sending an email. I have flushed fetchmail, and rebooted the system however
this still persists. Is there any chance i get get some help on a custom
script to delete tickets by email subjects, or know where the problem may
actually be?

Thanks,
Regards,
Brad

To read FirstRand Bank’s Disclaimer for this email click on the following
address or copy into your Internet browser:
https://www.fnb.co.za/disclaimer.html

If you are unable to access the Disclaimer, send a blank e-mail to
firstrandbankdisclaimer@fnb.co.za and we will send you a copy of the
Disclaimer.

3

Hello All,

Is it possible to assign one ticket to more than one user as well as assign
the same ticket to more than one queue? if it’s possible how can I achieve
that?

Thank you

Regards
Lorraine

Hi Lorraine,

There is a single owner for a ticket and likewise a single queue. For additional
“owners”, you could add them as an AdminCc on the ticket. But it sounds like
what you want could be better represented by creating two child tickets of the
original ticket, one in each queue with that queue’s appropriate owner.

Regards,
Ken