Hi,
I’m looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.
How do I go about this please?
Thanks.
Hi,
I’m looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.
How do I go about this please?
Thanks.
I’m looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.How do I go about this please?
Create a Queue level Scrip using
http://bestpractical.com/docs/rt/latest/RT/Condition/QueueChange.html
I have no idea what “triggers a template” means, so can’t help with
the Action to choose.
-kevin
Guy,
Have you tried looking at the examples in my ebook “Request Tracker - A
Topical Guide”. It’s at Amazon for $ 9.99. If that doesn’t work, contact me
and I’ll help you with it.
KennOn Mon, Sep 8, 2014 at 11:02 AM, Kevin Falcone falcone@bestpractical.com wrote:
On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote:
I’m looking to write a custom scrip that triggers a template when a
ticket
changes from a specific queue to another specific queue.How do I go about this please?
Create a Queue level Scrip using
RT::Condition::QueueChange - RT 5.0.3 Documentation - Best PracticalI have no idea what “triggers a template” means, so can’t help with
the Action to choose.-kevin
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