Custom Scrip on queue change

RT Users
#1

Hi,

I’m looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.

How do I go about this please?

Thanks.

#2

I’m looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.

How do I go about this please?

Create a Queue level Scrip using
http://bestpractical.com/docs/rt/latest/RT/Condition/QueueChange.html

I have no idea what “triggers a template” means, so can’t help with
the Action to choose.

-kevin

#3

Guy,

Have you tried looking at the examples in my ebook “Request Tracker - A
Topical Guide”. It’s at Amazon for $ 9.99. If that doesn’t work, contact me
and I’ll help you with it.

KennOn Mon, Sep 8, 2014 at 11:02 AM, Kevin Falcone falcone@bestpractical.com wrote:

On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote:

I’m looking to write a custom scrip that triggers a template when a
ticket
changes from a specific queue to another specific queue.

How do I go about this please?

Create a Queue level Scrip using
RT::Condition::QueueChange - RT 5.0.3 Documentation - Best Practical

I have no idea what “triggers a template” means, so can’t help with
the Action to choose.

-kevin

–
RT Training - Boston, September 9-10
Training — Best Practical Solutions