I can do this:
On Create, Notify AdminCCs as Comment, with template “Admin Comment.”
But instead, I want this:
On Create, Notify “Alice,” with template “Admin Comment”
where Alice is one of the AdminCCs - I don’t want every AdminCC e-mailed
when the ticket is created, I just want to notify Alice.
How to do it? I looked in the Wiki at
Request Tracker Wiki
but couldn’t see how to massage the examples there to do what I want.
- Carl