Custom scrip condition

RT Users
1

Hi,

I’m trying to find a way to add a custom scrip-condition, for when a ticket is merged.
The thing I basically want is that when ticket 1 is merged into ticket 2 (which is closed), it automagically sets the status of ticket 2 to open. I’m running RT 4.2, and I’m not good in Perl. Can anyone help me with the code for the custom condition?

Thanks!
Raymond

2

Hi Raymond,

The following plugin may be what you are looking for.

Best Regards

MartinOn 2016-03-22 13:49, raymond.teunissen@kpn.com wrote:

Hi,

I’m trying to find a way to add a custom scrip-condition, for when a
ticket is merged.

The thing I basically want is that when ticket 1 is merged into ticket
2 (which is closed), it automagically sets the status of ticket 2 to
open. I’m running RT 4.2, and I’m not good in Perl. Can anyone help me
with the code for the custom condition?

Thanks!

Raymond

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