Custom scrip : $cf->id is empty

RT Users
1

Hello,

we have freshly migrated from 3.6.6 to 3.8.8 and the following custom
scrip doesn’t work.

If I comment the line 12 “return 0 unless $cf->id;”, I can see that the
$cf->id and $cf->Name are empty

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;

$RT::Logger->debug(’***************************************’);
$RT::Logger->debug(’>> trans->Type = ’ . $trans->Type);

if ($trans->Type eq ‘CustomField’) {
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id, Name =>
“Qualification sécurité”);
###return 0 unless $cf->id;

$RT::Logger->debug(’>> cf->id = ’ . $cf->id);
$RT::Logger->debug(’>> cf->Name = ’ . $cf->Name);
$RT::Logger->debug(’>> trans->Field = ’ . $trans->Field);
$RT::Logger->debug(’>> trans->NewValue = ’ . $trans->NewValue);
$RT::Logger->debug(’>> trans->OldValue = ’ . $trans->OldValue);
$RT::Logger->debug(’’);

if ($trans->Field == $cf->id && $trans->NewValue eq “Oui”) {
$RT::Logger->debug($cf->Name . ’ à OUI.’);
return 1;
} else {
$RT::Logger->debug($cf->Name . ’ pas à OUI.’);
}

}
$RT::Logger->debug(’***************************************’);

return 0;

Logger result :
[Fri Nov 5 13:07:14 2010] [debug]:
*************************************** ((eval 5328):5)
[Fri Nov 5 13:07:14 2010] [debug]: >> trans->Type = CustomField ((eval
5328):6)
[Fri Nov 5 13:07:14 2010] [debug]: >> cf->id = ((eval 5328):14)
[Fri Nov 5 13:07:14 2010] [debug]: >> cf->Name = ((eval 5328):15)
[Fri Nov 5 13:07:14 2010] [debug]: >> trans->Field = 4 ((eval
5328):16)
[Fri Nov 5 13:07:14 2010] [debug]: >> trans->NewValue = Non ((eval
5328):17)
[Fri Nov 5 13:07:14 2010] [debug]: >> trans->OldValue = Oui ((eval
5328):18)
[Fri Nov 5 13:07:14 2010] [debug]: ((eval 5328):19)
[Fri Nov 5 13:07:14 2010] [debug]: pas à OUI. ((eval 5328):25)
[Fri Nov 5 13:07:14 2010] [debug]:
*************************************** ((eval 5328):28)

Thanks in advance for your help.
Horst

PS
Sorry for my bad english…

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2

Hello,

we have freshly migrated from 3.6.6 to 3.8.8 and the following custom scrip doesn’t work.

If I comment the line 12 “return 0 unless $cf->id;”, I can see that the $cf->id and $cf->Name
are empty

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;

$RT::Logger->debug(‘***************************************’);
$RT::Logger->debug('>> trans->Type = ’ . $trans->Type);

if ($trans->Type eq ‘CustomField’) {
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id, Name => “Qualification securite”);

You want to be capturing

my ($ok, $msg) = $cf->LoadByName

and warning out the $msg to see why it isn’t loading

3

I think I’ve founded the problem.
The CF was moved from queues to Global so that all queues have an
access to this CF.

I need to make some tests, but I think that it changes below want to
resolve my problem.
Is this the correct way ? Or maybe have you a better suggestion ?

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $myCfName = “Qualification sécurité”;

$RT::Logger->debug(‘***************************************’);

if ($trans->Type eq ‘CustomField’) {
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadById($trans->Field);
##return 0 unless $cf->id;
…
…
if ($cf->Name == $myCfName && $trans->NewValue eq “Oui”) {
…
…

Hello,

we have freshly migrated from 3.6.6 to 3.8.8 and the following
custom scrip doesn’t work.

If I comment the line 12 “return 0 unless $cf->id;”, I can see
that the $cf->id and $cf->Name
are empty

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;

$RT::Logger->debug(‘***************************************’);
$RT::Logger->debug('>> trans->Type = ’ . $trans->Type);

if ($trans->Type eq ‘CustomField’) {
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id, Name =>
“Qualification securite”);

You want to be capturing

my ($ok, $msg) = $cf->LoadByName

and warning out the $msg to see why it isn’t loading

 ###return 0 unless $cf->id;

 $RT::Logger->debug('>> cf->id = ' . $cf->id);
 $RT::Logger->debug('>> cf->Name = ' . $cf->Name);
 $RT::Logger->debug('>> trans->Field = ' . $trans->Field);
 $RT::Logger->debug('>> trans->NewValue = ' . $trans->NewValue);
 $RT::Logger->debug('>> trans->OldValue = ' . $trans->OldValue);
 $RT::Logger->debug('');

 if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {
   $RT::Logger->debug($cf->Name . '  OUI.');
   return 1;
 } else {
   $RT::Logger->debug($cf->Name . ' pas  OUI.');
 }

}
$RT::Logger->debug(‘***************************************’);

return 0;

Logger result :

[Fri Nov 5 13:07:14 2010] [debug]:
*************************************** ((eval 5328):5)
[Fri Nov 5 13:07:14 2010] [debug]: >> trans->Type = CustomField
((eval 5328):6)
[Fri Nov 5 13:07:14 2010] [debug]: >> cf->id = ((eval 5328):14)
[Fri Nov 5 13:07:14 2010] [debug]: >> cf->Name = ((eval
5328):15)
[Fri Nov 5 13:07:14 2010] [debug]: >> trans->Field = 4 ((eval
5328):16)
[Fri Nov 5 13:07:14 2010] [debug]: >> trans->NewValue = Non
((eval 5328):17)
[Fri Nov 5 13:07:14 2010] [debug]: >> trans->OldValue = Oui
((eval 5328):18)
[Fri Nov 5 13:07:14 2010] [debug]: ((eval 5328):19)
[Fri Nov 5 13:07:14 2010] [debug]: pas OUI. ((eval 5328):25)
[Fri Nov 5 13:07:14 2010] [debug]:
*************************************** ((eval 5328):28)

Thanks in advance for your help.
Horst

PS
Sorry for my bad english…

Le contenu de ce courriel est uniquement reserve a la personne ou l'organisme a qui il est
destine. Si vous n’etes pas le destinataire prevu, veuillez nous
en informer au plus vite et
detruire le present courriel. Dans ce cas, il ne vous est pas
permis de copier ce courriel, de
le distribuer ou de l’utiliser de quelque maniere que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or
organisation. If you are not the named recipient, please inform us
immediately and delete the
present e-mail. In this case, you are nor allowed to copy,
distribute or use this e-mail in
any way.

Le contenu de ce courriel est uniquement réservé à la personne ou
l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
de le distribuer ou de l’utiliser de quelque manière que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or organisation. If you are not the named
recipient, please inform us immediately and delete the present e-mail.
In this case, you are nor allowed to copy, distribute or use this
e-mail in any way.