Hello,
I’ve copied RTIR_FindIP.pm to RTIR_CustomFindIP.pm, edited the package name
within the file and modified the ScripActions table entry and rt-crontool
finds it without a problem.
But… I have a problem with a new one. I’ve created a new RTIR_Classify.pm
and modified the package in the file and added it to ScripActions using
“sbin/rt-setup-database --action insert --datafile ….” and I can see it
listed there but rt-crontool cannot find it.
stat /opt/rt4/local/plugins/RT-IR/lib/RT/Action/RTIR_Classify.pm
File: `/opt/rt4/local/plugins/RT-IR/lib/RT/Action/RTIR_Classify.pm’
Size: 815 Blocks: 8 IO Block: 4096 regular file
Device: ca06h/51718d Inode: 23197 Links: 1
Access: (0444/-r–r–r–) Uid: ( 0/ root) Gid: ( 0/ root)
Access: 2013-07-02 15:53:56.305283436 -0400
Modify: 2013-07-02 15:53:56.305283436 -0400
Change: 2013-07-02 15:57:15.078335450 -0400
mysql> SELECT * FROM ScripActions WHERE ExecModule = “RTIR_Classify”;
| id | Name | Description
| ExecModule | Argument | Creator | Created
| LastUpdatedBy | LastUpdated |
| 47 | RTIR Classify Tickets | Classifies and prioritize tickets based on
their content | RTIR_Classify | NULL | 1 | 2013-07-02 19:37:05 |
1 | 2013-07-02 19:37:05 |
1 row in set (0.00 sec)
/opt/rt4/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue \
–search-arg “Incident Reports” --action RT::Action::RTIR_Classify
–transaction all --verbose
Failed to load module RT::Action::RTIR_Classify. () at
/opt/rt4/bin/rt-crontool line 304.
Hrmmmm…. What am I missing? What do I not know about the magic of RTIR
here? Again, the copied RTIR_CustomFindIP.pm gets found without a problem
and works like a champ.
Landon Stewart LandonStewart@Gmail.com
Hello,
I’ve copied RTIR_FindIP.pm to RTIR_CustomFindIP.pm, edited the package name within the file
and modified the ScripActions table entry and rt-crontool finds it without a problem.
But I have a problem with a new one. I’ve created a new RTIR_Classify.pm and modified the
package in the file and added it to ScripActions using “sbin/rt-setup-database --action insert
–datafile .” and I can see it listed there but rt-crontool cannot find it.
stat /opt/rt4/local/plugins/RT-IR/lib/RT/Action/RTIR_Classify.pm
File: `/opt/rt4/local/plugins/RT-IR/lib/RT/Action/RTIR_Classify.pm’
Size: 815 Blocks: 8 IO Block: 4096 regular file
Device: ca06h/51718d Inode: 23197 Links: 1
Access: (0444/-r–r–r–) Uid: ( 0/ root) Gid: ( 0/ root)
Access: 2013-07-02 15:53:56.305283436 -0400
Modify: 2013-07-02 15:53:56.305283436 -0400
Change: 2013-07-02 15:57:15.078335450 -0400
mysql> SELECT * FROM ScripActions WHERE ExecModule = “RTIR_Classify”;
±—±-------------------------------±---------------------------------------------------------±------------------±---------±--------±--------------------±--------------±--------------------+
| id | Name | Description | ExecModule | Argument | Creator | Created | LastUpdatedBy |
LastUpdated |
±—±-------------------------------±---------------------------------------------------------±------------------±---------±--------±--------------------±--------------±--------------------+
| 47 | RTIR Classify Tickets | Classifies and prioritize tickets based on their content |
RTIR_Classify | NULL | 1 | 2013-07-02 19:37:05 | 1 | 2013-07-02 19:37:05 |
±—±-------------------------------±---------------------------------------------------------±------------------±---------±--------±--------------------±--------------±--------------------+
1 row in set (0.00 sec)
/opt/rt4/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue \
–search-arg “Incident Reports” --action RT::Action::RTIR_Classify
–transaction all --verbose
Failed to load module RT::Action::RTIR_Classify. () at /opt/rt4/bin/rt-crontool line 304.
Hrmmmm . What am I missing? What do I not know about the magic of RTIR here? Again, the copied
RTIR_CustomFindIP.pm gets found without a problem and works like a champ.
My random guesses would be that the file has the wrong package,
doesn’t return a true value or otherwise fails to compile.
If you open up rt-crontool and look right above line 304, it’s doing a
simple ‘require’ of the module. If RT::Action::RTIR_CustomFindIP
works, then it isn’t a library path problem, which means it’s
likely something wrong with your perl module.
-kevin
My random guesses would be that the file has the wrong package,
doesn’t return a true value or otherwise fails to compile.
If you open up rt-crontool and look right above line 304, it’s doing a
simple ‘require’ of the module. If RT::Action::RTIR_CustomFindIP
works, then it isn’t a library path problem, which means it’s
likely something wrong with your perl module.
Thank you Kevin - that was the mystery which wasn’t much of a mystery at
all. It works now after I fixed the custom module up.
Landon Stewart LandonStewart@Gmail.com