Custom response to ticket

RT Users
1

Hi all,

I created queue “Sales” and I am trying to create custom response to it.
I made template “probni” and Scrip:
On Create Autoreply To Requestors with template probni

but still I receive default response. How should I change it ?

TIA
Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd.
Tel: +357 22454896 * Fax: +357-22518022
http://www.planetsky.com dusan@planetsky.com

2

What are the other scrips you have, specialy Global?

A.
Aleš Sušnik
vodja informatike/IT Manager
Sportina Bled d.o.o.
Alpska c. 43, 4248 Lesce, Slovenija
tel.: +386 4 537 00 15
fax.: +386 4 537 00 25/26
E-mail: alesh@sportina.si
WWW: http://www.sportina.si-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]
On Behalf Of Dusan Djordjevic
Sent: Wednesday, August 13, 2003 12:39 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Custom response to ticket

Hi all,

I created queue “Sales” and I am trying to create custom response to it.
I made template “probni” and Scrip:
On Create Autoreply To Requestors with template probni

but still I receive default response. How should I change it ?

TIA
Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd.
Tel: +357 22454896 * Fax: +357-22518022
http://www.planetsky.com dusan@planetsky.com

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3

Wednesday 13 August 2003 14:39, Ale� Su�nik:

What are the other scrips you have, specialy Global?

No, nothing except default ones.

Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd.
Tel: +357 22454896 * Fax: +357-22518022
http://www.planetsky.com dusan@planetsky.com