Custom Queue list (all status)

RT Users
1

Hi,
On dashboard I added Queue list (all status), It is possible to show number of resolved and rejected ticket? At this moment It show “-”

image
image1232×159 8.74 KB

2

I had a quick look at this - it looks to me as though the /Elements/QueueListAllStatuses calls /Elements/QueueList and then either /Elements/QueueSummaryByLifecycle or /Elements/QueueSummaryByStatus. Both of the latter components appear to have queries within them that limit ticket reporting to ones with active statuses. So you might need to make a local copy of the appropriate one for your set up and remove the Status = '__Active__' bits in these queries.

3

Thanks for the clarification.
I updated to version 5.0.6 and it appeared on its own, so great :slight_smile: