Custom My Day Page

RT Developers
1

I would like to add a tool to RT for entering some simple day.

I would like to start with a copy of the MyDay.html tool and change the
status searched for to resolved. This page would live under Tools next to
the My Day page.

Is this possible, and/or feasable?

Thanks,

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com

smime.p7s (3.28 KB)

3

Perfect, except the menu item does not show up after changing the tabs file.

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com-----Original Message-----
From: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org]
Sent: Tuesday, August 11, 2009 11:50 AM
To: Joel Hartshorn
Cc: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Custom My Day Page

Yes. It’s actually pretty trivial. copy MyDay.html to a new name in local/

Change the LimitStatus lines at the bottom of the file to suit your tastes,
presumably with an added condition limiting it ‘today’.

Then use the Tools/Elements/Tabs/Default callback to add it to the menu e.g;

<%init>
$tabs->{‘MMD’} = { title =>“My My Day”,
path => “Tools/MyMyDay.html”,
description =>“My Day for recently resoled tickets” };
</%init> <%args> $tabs </%args>

Cambridge Energy Alliance: Save money. Save the planet.

smime.p7s (3.28 KB)

5

Sorry,

I tend to think people just “know” what I am thinking.

Here is what I did…

  1. Navigated to //share/html/Tools/Elements directory.
  2. Edited the Tabs text file below…
  3. Added item e below
  4. Restarted Apache

%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
%# jesse@bestpractical.com
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# GNU General Public License v2.0 - GNU Project - Free Software Foundation.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Tabs,
tabs => $tabs,
current_toptab => ‘Tools/index.html’,
current_tab => $current_tab,
actions => $actions,
Title => $Title &>

<%INIT>
my $tabs = {
a => {
title => loc(‘Dashboards’),
path => ‘Dashboards/index.html’,
},
b => {
title => loc(‘Offline’),
path => ‘Tools/Offline.html’,
},
c => {
title => loc(‘Reports’),
path => ‘Tools/Reports/index.html’,
},
d => {
title => loc(‘My Day’),
path => ‘Tools/MyDay.html’,
},
e => {
title => loc(‘My Resolved’),
path => ‘Tools/MyResolved.html’,
},
};

$m->callback( %ARGS, tabs => $tabs );

foreach my $tab ( sort keys %{$tabs} ) {
if ( $tabs->{$tab}->{‘path’} eq $current_tab ) {
$tabs->{$tab}->{“subtabs”} = $subtabs;
$tabs->{$tab}->{“current_subtab”} = $current_subtab;
}
}
</%INIT>
<%ARGS>
$subtabs => undef
$current_tab => undef
$current_subtab => undef
$actions => undef
$Title => undef
</%ARGS>

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com-----Original Message-----
From: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org]
Sent: Tuesday, August 11, 2009 12:18 PM
To: Joel Hartshorn
Cc: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Custom My Day Page

On Tue, Aug 11, 2009 at 15:13, Joel Hartshornjhartshorn@seattletimes.com wrote:

Perfect, except the menu item does not show up after changing the tabs
file.
That’s not much detail to go by. Where did you actually put it? etc.

Cambridge Energy Alliance: Save money. Save the planet.

smime.p7s (3.28 KB)

6

Never mind…

Cleared the cache and all is good…

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.comFrom: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Joel
Hartshorn
Sent: Tuesday, August 11, 2009 1:00 PM
To: Jerrad Pierce
Cc: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Custom My Day Page

Sorry,

I tend to think people just “know” what I am thinking.

Here is what I did…

  1. Navigated to //share/html/Tools/Elements directory.
  2. Edited the Tabs text file below…
  3. Added item e below
  4. Restarted Apache

%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
%# jesse@bestpractical.com
%#
%# (Except where explicitly superseded by other copyright notices) %# %# %#
LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of %# the
GNU General Public License. A copy of that license should have %# been
provided with this software, but in any event can be snarfed %# from
www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but %#
WITHOUT ANY WARRANTY; without even the implied warranty of %#
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General
Public License for more details.
%#
%# You should have received a copy of the GNU General Public License %#
along with this program; if not, write to the Free Software %# Foundation,
Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit
their web page on the internet at %#
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted %#
to you to modify and distribute this software under the terms of %# the GNU
General Public License and is only of importance to you if %# you choose to
contribute your changes and enhancements to the %# community by submitting
them to Best Practical Solutions, LLC.) %# %# By intentionally submitting
any modifications, corrections or %# derivatives to this work, or any other
work intended for use with %# Request Tracker, to Best Practical Solutions,
LLC, you confirm that %# you are the copyright holder for those
contributions and you grant %# Best Practical Solutions, LLC a
nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to
use, copy, create derivative %# works based on those contributions, and
sublicense and distribute %# those contributions and any derivatives
thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Tabs,
tabs => $tabs,
current_toptab => ‘Tools/index.html’,
current_tab => $current_tab,
actions => $actions,
Title => $Title &>

<%INIT>
my $tabs = {
a => {
title => loc(‘Dashboards’),
path => ‘Dashboards/index.html’,
},
b => {
title => loc(‘Offline’),
path => ‘Tools/Offline.html’,
},
c => {
title => loc(‘Reports’),
path => ‘Tools/Reports/index.html’,
},
d => {
title => loc(‘My Day’),
path => ‘Tools/MyDay.html’,
},
e => {
title => loc(‘My Resolved’),
path => ‘Tools/MyResolved.html’,
},
};

$m->callback( %ARGS, tabs => $tabs );

foreach my $tab ( sort keys %{$tabs} ) {
if ( $tabs->{$tab}->{‘path’} eq $current_tab ) {
$tabs->{$tab}->{“subtabs”} = $subtabs;
$tabs->{$tab}->{“current_subtab”} = $current_subtab;
}
}
</%INIT>
<%ARGS>
$subtabs => undef
$current_tab => undef
$current_subtab => undef
$actions => undef
$Title => undef
</%ARGS>

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com

smime.p7s (3.28 KB)

7

I would like to add a tool to RT for entering some simple day.
I would like to start with a copy of the MyDay.html tool and change the
status searched for to resolved. This page would live under Tools next to
the My Day page.
Is this possible, and/or feasable?
Thanks,
Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com

smime.p7s (3.28 KB)