Custom Helpdesk dashboard - Custom search

RT Users
1

Hello,
I’m trying to configure a custom dashboard for some of our agents. It has to be really clean and simple, with 2 boxes:

  • My Tickets (this is easy)
  • Unknown Tickets
    With the second box I’m experiencing some problem in configuring it exactly as they asked me.
    The problem is the “Take” link. I want it not to take the browser on the ticket page, but to stay on dashboard page (reloading it)
    What the agent should see is the ticket moving from the box below to the one on the top.

Is it possible?

thanks

Diego Roccia
System & Network Admin - Subito.it
Via Benigno Crespi 19 - Milano
www.subito.it

2

With the second box I’m experiencing some problem in configuring it exactly as they asked me.
The problem is the “Take” link. I want it not to take the browser on the ticket page, but to stay on dashboard page (reloading it)

Is it possible?

that’s not possible out of the box, and that’s very not easy to do.

You may have to create an ajax component to do the “take” action, modify
the ColumnMap to add the method to call your component, and find the way
to force a reload of the page to move the ticket to the other box.

you can do everything with RT, because RT can be modified, but what you
need is not easy to do :wink:

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