Custom fields

Hi,

I like the new custom field feature on RT3. I wonder how to configurate
the size of the field both in the input form and database perspective.
BTW, RT3 rocks.

Thanks,

-Calvin

Hi,

I’ve got a custom field that I want to do some data validation on .
i.e check that the input is something that exists in a particular
column in a table in another database and if it is not, return a
meaningful message to the user. Can any one suggest a good way of
doing that?

cheers,
–Shuying

Has anyone created a solution for having a set of custom fields and
depending on what custom field they pick, it shows a subset of options for
them to pick from?

It would be something along the lines of this:

Custom Field: Call Type

Software
Hardware
Other

Custom Field: Category

Parent Child
======= =====
Software Oracle
Software Microsoft
Software Apache Foundation

Hardware Keyboard
Hardware Monitor
Hardware Mouse

Other Item A
Other Item B

The ticket would ask a user to select from the first custom field, “Call
Type” and when they selected their item, it would record that and then allow
them to choose a child item under the “Category” field that was related to
the parent that they had chosen.

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448

Oops, wrong subject line (corrected).On Tue, 2005-11-08 at 10:59 -0600, Ed Davison wrote:

I have created a custom field and configured it to apply to tickets.

I then added this custom field to my queue but it fails to show under
"Bsaics" as I thought it should.

What should I look at to determine why this custom field is not showing
up?

Ed Davison
Sr. Systems Analyst
McCombs School of Business
512-232-6620 voice

Well, looks like I did not did deep enough (and just read the
screen/menu).

I fixed the display by adding the SeeCustomField permission to
privileged users and the group that my user is a part of. I also added
ModifyCustomField permission to the same.

Now I get an error message that says: Could not add new custom field
value.

The only right I have not applied is AdminCustomField. Does that need
to be added in order to add a new value to the custom field? By name it
would not be logical to need that right.

EdOn Tue, 2005-11-08 at 11:00 -0600, Ed Davison wrote:

Oops, wrong subject line (corrected).

On Tue, 2005-11-08 at 10:59 -0600, Ed Davison wrote:

I have created a custom field and configured it to apply to tickets.

I then added this custom field to my queue but it fails to show under
"Bsaics" as I thought it should.

What should I look at to determine why this custom field is not showing
up?

Ed Davison
Sr. Systems Analyst
McCombs School of Business
512-232-6620 voice

Ed Davison wrote:

Well, looks like I did not did deep enough (and just read the
screen/menu).

I fixed the display by adding the SeeCustomField permission to
privileged users and the group that my user is a part of. I also added
ModifyCustomField permission to the same.

Now I get an error message that says: Could not add new custom field
value.

The only right I have not applied is AdminCustomField. Does that need
to be added in order to add a new value to the custom field? By name it
would not be logical to need that right.

Its very logical and you only need to apply this right if someone need
to add or remove custom fields.

R