Custom Fields Transactions

RT Users
1

Hi all,

I’m trying to write a scrip to run with every transaction on tickets,
but I only want it to really do what it’s supposed to do when one or two
custom fields change. My question is :

How can I see the old and new value of a ticket custom field on a
transaction object so that I can do it during the prepare stage?

Thanks in advance,
Carlos Silva

2

Carlos,

I use the following "User-Defined" condition to execute based on a

change to a CF:

condition execution on value of CF QA Approved and if the approver ID

is not the owner ID

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;

if ($trans->Type eq ‘CustomField’)
{my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id,
Name => “QA Approved”);
return 0 unless $cf->id;
if ($trans->Field == $cf->id &&
$trans->NewValue eq “Yes”)
{
return 1;
}
}

return 0;

This basically checks the CF "QA Approved" to see if the value is what

I need before I execute. What I want it to do is in the cleanup area.
Hope this helps.

Kenn
LBNLOn 4/21/2008 12:19 PM, Carlos Silva wrote:

Hi all,

I’m trying to write a scrip to run with every transaction on tickets,
but I only want it to really do what it’s supposed to do when one or two
custom fields change. My question is :

How can I see the old and new value of a ticket custom field on a
transaction object so that I can do it during the prepare stage?

Thanks in advance,
Carlos Silva

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