Custom fields (simple?) question - trying again

RT Users
1

To list,

Sent this before, but no answer. Thought I’d try again.

Back in 3.6 X days, I believe that the only way to “See”,“Modify” or "Admin"
a Custom Field was by granting that right to a group while in the
Config->CustomField screen. I could be wrong, but at any rate, I remember
granting rights to a lot of CF’s that way.

I now have 3.8.7and I see these rights while in Config->Queues->Group
Rights.

What’s the difference? Does one take priority over the other? Are they
redundant?

Thanks in advance.

Kenn
LBNL

2

Back in 3.6 X days, I believe that the only way to “See”,“Modify” or “Admin” a Custom Field
was by granting that right to a group while in the Config->CustomField screen. I could be
wrong, but at any rate, I remember granting rights to a lot of CF’s that way.

I now have 3.8.7and I see these rights while in Config->Queues->Group Rights.

What’s the difference? Does one take priority over the other? Are they redundant?

One of these applies to all custom fields applied to a queue, the
other applies to a single custom field.

-kevin

3

Kevin,

Thanks. I hadn’t seen any info on that, so your explanation helps.

Kenn
LBNLOn Tue, Oct 26, 2010 at 3:49 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Mon, Oct 18, 2010 at 12:52:06PM -0700, Kenneth Crocker wrote:

Back in 3.6 X days, I believe that the only way to “See”,“Modify” or
“Admin” a Custom Field
was by granting that right to a group while in the Config->CustomField
screen. I could be
wrong, but at any rate, I remember granting rights to a lot of CF’s
that way.

I now have 3.8.7and I see these rights while in Config->Queues->Group
Rights.

What’s the difference? Does one take priority over the other? Are they
redundant?

One of these applies to all custom fields applied to a queue, the
other applies to a single custom field.

-kevin