I have created a custom field, Cust_Name . It is part of Tickets. It
shows up in the Creation of the ticket, but not in the Query window. I
also wrote a scrip to give it a default value, but it does not work. I
then made it a Global custom field as well. Now it shows up in the
Query window, the scrip works to give it a default value, but now the
Create window shows the Cust_Name field twice.
What is the best way to handle a custom field so that:
- It shows up in the Create a new ticket window only once
- It shows up in the Query Builder
- The scrip sets up a default value if nothing is entered
I read this article from the Wiki,
Is this the best way to make what I want to work? That is make the
custom field a Global custom field only and use the Wiki article?