I am using RT 3.8.
I would like to add a custom field (type: Fill in one text area) that
requires an account number to be entered in and then have that value get
passed to an existing perl-SOAP-Lite interface that exists on a remote
I would then like to take the values returned from that server and use
them to auto-populate the other custom fields (textboxes) on the same
ticket page (Customer_Name, Customer_Type, etc).
I have been playing around with custom fields and have even gotten them to
populate dynamically using data contained withing RT itself (users,
groups, etc) but now I need to reach out and touch remote data and
integrate it into RT tickets!
I am a recent refugee from the Microsoft .net world and I am making the
transition to opensource and specifically in this case: Rt and perl so
please be easy on me!
Any help is much appreciated.
Daniel A. Kalfon