Custom fields not showing up on tickets

RT Users
1

I created two custom fields, and said they apply to tickets. Then I went to
the queue’s configuration and checked off both custom fields in the “Ticket
Custom Fields” section. Neither field is showing up on tickets I create in
the queue though.

I must be doing something wrong. ??

TIA

-ste

2

I created two custom fields, and said they apply to tickets. Then I went
to the queue’s configuration and checked off both custom fields in the
“Ticket Custom Fields” section. Neither field is showing up on tickets I
create in the queue though.

Sorry to follow up my own post, but I solved it. I needed to add the
“SeeCustomFields” ACL to the Privileged group.
-ste

3

Sorry to follow up my own post, but I solved it. I needed to add the
“SeeCustomFields” ACL to the Privileged group.

Just to be complete, in case anyone searches on this, I had to also give the
Privileged group the “ModifyCustomFields” ACL, so that they could edit the
fields they could now see (smacks self in head, lol).

-ste