Custom Fields lost after update

RT Users
1

Good Morning,

I recently updated my installation of RT from 3.2.2 to 3.4.1 and now
none of my custom fields show up. All the information looks like it’s
still in the database, and they work for the root user, but not of any
of the other users.

The same happened for any tickets with “Depends On” or “Depends On By”.

Any ideas of how to fix this?

Thanks.
Chris Black
Jr. Systems Administrator
WebReach Inc.
chrisb@webreachinc.com
AIM: blackc2004

2

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++ 24/05/05 00:20 -0700 - Chris Black:

I recently updated my installation of RT from 3.2.2 to 3.4.1 and now
none of my custom fields show up. All the information looks like it’s
still in the database, and they work for the root user, but not of any
of the other users.

Probably, you should read the README file. It says:

| 5b FOR UPGRADING: (Within the RT 3.x series)
|
| Read through the UPGRADING document included in this distribution.
| It may contain important instructions which will help you upgrade
| RT safely.
|
| As root, type:
| make upgrade
|
| This will build new binaries, config files and libraries without
| overwriting your RT database.
|
| You may also need to update RT’s database. To find out, type:
|
| ls etc/upgrade
|
| For each item in that directory whose name is greater than
| your previously installed RT version, run:
| /opt/rt3/sbin/rt-setup-database --action schema
| --datadir etc/upgrade/
| /opt/rt3/sbin/rt-setup-database --action acl
| --datadir etc/upgrade/
| /opt/rt3/sbin/rt-setup-database --action insert
| --datadir etc/upgrade/
|
| Some of these commands will generate errors related to missing files.
| That just means that no action was needed.

I guess this will solve your problem.

Rejo Zenger rejo@rz.xs4all.nl - http://rejo.zenger.nl - PGP 0x75FC50F3
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3

Thanks,

But I did read the README and I did do all of that.

Any other ideas?

Thanks.
Cj BFrom: rt-users-bounces@lists.bestpractical.com on behalf of Rejo Zenger
Sent: Tue 5/24/2005 4:19 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Fields lost after update

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

++ 24/05/05 00:20 -0700 - Chris Black:

I recently updated my installation of RT from 3.2.2 to 3.4.1 and now
none of my custom fields show up. All the information looks like it’s
still in the database, and they work for the root user, but not of any
of the other users.

Probably, you should read the README file. It says:

| 5b FOR UPGRADING: (Within the RT 3.x series)
|
| Read through the UPGRADING document included in this distribution.
| It may contain important instructions which will help you upgrade
| RT safely.
|
| As root, type:
| make upgrade
|
| This will build new binaries, config files and libraries without
| overwriting your RT database.
|
| You may also need to update RT’s database. To find out, type:
|
| ls etc/upgrade
|
| For each item in that directory whose name is greater than
| your previously installed RT version, run:
| /opt/rt3/sbin/rt-setup-database --action schema
| --datadir etc/upgrade/
| /opt/rt3/sbin/rt-setup-database --action acl
| --datadir etc/upgrade/
| /opt/rt3/sbin/rt-setup-database --action insert
| --datadir etc/upgrade/
|
| Some of these commands will generate errors related to missing files.
| That just means that no action was needed.

I guess this will solve your problem.

Rejo Zenger rejo@rz.xs4all.nl - http://rejo.zenger.nl - PGP 0x75FC50F3
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Xy7iW0ykPBZ0qkwlktlVTn4=
=WasY
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Be sure to check out the RT Wiki at http://wiki.bestpractical.com

4

Chris Black wrote:

Thanks,

But I did read the README and I did do all of that.

Any other ideas?

Thanks.
Cj B

I would empty /opt/rt3/var/mason_data. That has bit me everytime I move
a test box up to 3.4.x.

DB

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Rejo Zenger
Sent: Tue 5/24/2005 4:19 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Fields lost after update

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

++ 24/05/05 00:20 -0700 - Chris Black:

I recently updated my installation of RT from 3.2.2 to 3.4.1 and now
none of my custom fields show up. All the information looks like it’s
still in the database, and they work for the root user, but not of any
of the other users.

Probably, you should read the README file. It says:

| 5b FOR UPGRADING: (Within the RT 3.x series)
|
| Read through the UPGRADING document included in this distribution.
| It may contain important instructions which will help you upgrade
| RT safely.
|
| As root, type:
| make upgrade
|
| This will build new binaries, config files and libraries without
| overwriting your RT database.
|
| You may also need to update RT’s database. To find out, type:
|
| ls etc/upgrade
|
| For each item in that directory whose name is greater than
| your previously installed RT version, run:
| /opt/rt3/sbin/rt-setup-database --action schema
| --datadir etc/upgrade/
| /opt/rt3/sbin/rt-setup-database --action acl
| --datadir etc/upgrade/
| /opt/rt3/sbin/rt-setup-database --action insert
| --datadir etc/upgrade/
|
| Some of these commands will generate errors related to missing files.
| That just means that no action was needed.

I guess this will solve your problem.

Rejo Zenger rejo@rz.xs4all.nl - http://rejo.zenger.nl - PGP 0x75FC50F3
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=WasY
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The rt-users Archives

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The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

5

Hello,

I have the same problem.
I’ve deleted all file in var/mason_data and it changed nothing.

Best regards,
Hugues

Drew Barnes a �crit :