Can you provide some example?
On the wiki I saw some scrip which was testing the return value of
TransactionBatch method, but now after doing that I don’t see the log.
In custom action commit code:
my $batch = $self->TicketObj->TransactionBatch;
RT::Logger->info("Field Value: " . $self->TransactionObj-
NileshOn 01-Jul-2016 10:52 pm, “Jim Brandt” email@example.com wrote:
On 6/30/16 11:41 PM, Nilesh wrote:
I’m trying to assign the ticket to a queue based on a transaction
custom field, but I am unable to fetch the custom field in my scrip.
Condition: On correspond
Action: User defined
Custom action preparation code:
Custom action commit code:
my $queueName = $self->TicketObj->QueueObj->Name;
RT::Logger->info(“Queue name: $queueName”);
my $trans = $self->TransactionObj;
The method FirstCustomFieldValue returns empty even though the value
set in form submission.
All the stuff I found on Google are about custom fields in tickets,
seems nobody uses transaction custom fields?
I’m using RT 4.4.0.
If you are submitting the value for Product in the same update, the On
Correspond transaction may run before the value is committed, so it’s
not there yet. Try moving the scrip to Batch stage rather than Normal.
Batch runs at the end, so the value should be set.
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