Thanks for the info on this, but I don’t think I’m getting it! The Custom
Field type is a “Select one value” type and the name is CompanyName.
I tried to put the following in my template and it gave the error “Can’t
call method “FirstCustomFieldValue” on an undefined value”:
The template example at http://wiki.bestpractical.com/index.cgi?Template
doesn’t really help me much - any chance you could throw another pointer my
Thanks a bunch.
-Steve----- Original Message -----
From: “Todd Chapman” firstname.lastname@example.org
To: “Stevo” email@example.com
Sent: Wednesday, November 24, 2004 1:43 PM
Subject: Re: [rt-users] Custom Fields in Email
Assuming type single:
On Wed, Nov 24, 2004 at 12:12:03PM -0800, Stevo wrote:
I’d like to add a custom field to be included in the admin correspondence
template and was wondering if that was possible? I have a Customer Name
custom field and would like that to be included as part of the email that
gets sent out with the admin correspondence.
Anyone have any ideas on this?!
Be sure to check out the RT wiki at http://wiki.bestpractical.com