Custom Fields in Bulk ticket update

RT Users
1

All,

Anyone looked at adding support for updating Custom Fields in the Bulk
Update? (/share/html/Search/Bulk.html)

I’d like to be able to use the Bulk form to set global Custom Field
variables for the selected tickets. From my first pass digging thru the
code, it looks like there are ProcessTicket{Basics,Dates,Watchers}
functions in the RT library for this. Is there a
ProcessTicketCustomField or similar that could be used inside the
iterator on Search/Bulk.html to update the ticket’s Custom Fields?

Thanks in advance for any help.

Ben

RT 3.0.8 / RTFM 2.0.3rc4 / RTIR 1.0.2
MySQL 4.0.17 / FreeBSD 5.1 / Apache 1.3.29 + mod_ssl
Benjamin Allen benjamin@oitsec.umn.edu
U of MN - OIT 612-625-7885

  I try to take one day at a time, but sometimes several
     days attack me at once.  -- Ashleigh Brilliant
2

If it’s a global field, then the ticket should already have it regardless of
which queue its in. Is this not the case?-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ben Allen
Sent: Monday, January 26, 2004 2:33 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Custom Fields in Bulk ticket update

All,

Anyone looked at adding support for updating Custom Fields in the Bulk
Update? (/share/html/Search/Bulk.html)

I’d like to be able to use the Bulk form to set global Custom Field
variables for the selected tickets. From my first pass digging thru the
code, it looks like there are ProcessTicket{Basics,Dates,Watchers}
functions in the RT library for this. Is there a
ProcessTicketCustomField or similar that could be used inside the
iterator on Search/Bulk.html to update the ticket’s Custom Fields?

Thanks in advance for any help.

Ben

RT 3.0.8 / RTFM 2.0.3rc4 / RTIR 1.0.2
MySQL 4.0.17 / FreeBSD 5.1 / Apache 1.3.29 + mod_ssl
Benjamin Allen benjamin@oitsec.umn.edu
U of MN - OIT 612-625-7885

  I try to take one day at a time, but sometimes several
     days attack me at once.  -- Ashleigh Brilliant

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm