Custom fields grouping not working

RT Users
1

Hello,

i’m using RT5, everything works normaly, except that,
i’ve been trying to created groups for custom fields but it’s seems it’s not working.
This is the code i use in RT_SiteConfig.pm
Set(%CustomFieldGroupings,
‘RT::Ticket’ => [
‘Basics’ => [‘testeCF’, ‘teste2CF’],
],
);
I’ve tried several names for the group name/field name. None of them seem to work.
No errors in log file.
Any ideias what it can be ?

Thanks,
Fverissimo

2

My guess is the config is being overridden by the web based config editor, maybe something in the logs calls that out? If you go to Admin->Tools->System Configuration->Edit do you see something defined under “web interface” → “base configuration” → “Custom field groupings”?

1 Like
3

Hello knation, yes under web interface there is the code i’ve writen and the code for RTIR
{
“RT::Ticket” : [
“Basics”,
[
“testeCF”,
“teste2CF”
]
],
“RTIR::Ticket” : [
“Networking”,
[
“IP”,
“Domain”
],
“Details”,
[
“How Reported”,
“Reporter Type”,
“Customer”,
“Description”,
“Resolution”,
“Function”,
“Classification”,
“Customer”,
“Netmask”,
“Port”,
“Where Blocked”
]
]
}

There is no output in logs regard this problem

4

Solution:

If you have this problem and RTIR installed, insted of ‘RT::Ticket’ use ‘RTIR::Ticket’

Thanks knation for pointing me in the wright direction !!