Custom Fields and Links

RT Users
1

Hey all,

I can’t seem to find this in the documentation. What I want to do is
link to an external source. For example if I have a customer field
called id and it holds a single value. I want the user to be able to
click on this value and have it link to an external site.

For example

Custom Field

id → 10001

If a user clicks on this I want it to link to

http://someothersite.com?id=10001

Can anyone point me to some documentation on this?

Mike

2

Hey all,

I can’t seem to find this in the documentation. What I want to do is
link to an external source. For example if I have a customer field
called id and it holds a single value. I want the user to be able to
click on this value and have it link to an external site.

In RT 3.6, it’s in the basics page for the individual custom field.

-jesse

PGP.sig (186 Bytes)

3

Sorry I was running RT on my Fedora Core 4 server so I was only
running 3.4.5. I will upgrade to 6.

Thanks.

MikeOn 3/30/07, Jesse Vincent jesse@bestpractical.com wrote:

On Mar 30, 2007, at 9:04 AM, Mike Gibson wrote:

Hey all,

I can’t seem to find this in the documentation. What I want to do is
link to an external source. For example if I have a customer field
called id and it holds a single value. I want the user to be able to
click on this value and have it link to an external site.

In RT 3.6, it’s in the basics page for the individual custom field.

-jesse

For example

Custom Field

id → 10001

If a user clicks on this I want it to link to

http://someothersite.com?id=10001

Can anyone point me to some documentation on this?

Mike

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