Custom Field

RT Users
1

Hi there

I am trying to add a version control number to our tickets to help track which items we are rolling out in our packages. I have managed to make a custom field for this but am not sure how to get it to show up in the ticket?

Thanks
Sherri

2

I am trying to add a version control number to our tickets to help track which items we are
rolling out in our packages. I have managed to make a custom field for this but am not sure
how to get it to show up in the ticket?

Click on the Applies To menu in the upper right on the CF page and
assign it globally or to tickets in specific Queues.

-kevin

3

Hi - thanks for that.

I have done that but now it is making it a required field - which is does
not have to be since it only needs to be populated once we have decided to
roll out the fix.

Is there a way to make it not required?

thanks.
S.

View this message in context: http://requesttracker.8502.n7.nabble.com/Custom-Field-tp55796p55809.html

4

I have done that but now it is making it a required field - which is does
not have to be since it only needs to be populated once we have decided to
roll out the fix.

Is there a way to make it not required?

Go back to the Custom Field admin page and remove the Required setting
that you picked (since that is not the default).

-kevin