Custom Field use External values based on queue

RT Users
1

Hi All,

I’m trying to reach a requirement that we want one global custom field,
which is using external values that populated with some REST API, to has
different drop-down list filtered by Queue name. Is this possible to config
in /lib/RT/CustomFieldValues/xx.pm file? Or is there any other way to
accomplish this requirement?

Any comments would be appreciated. Thanks a lot.

Best Regards,
Chrilly

2

Hi All,

Any idea on this requirement? Is there any way doable? Please kindly
suggest, thanks.

BR,
VodarOn Tue, Aug 4, 2015 at 8:26 PM, Chrilly Cheng chrilde@gmail.com wrote:

Hi All,

I’m trying to reach a requirement that we want one global custom field,
which is using external values that populated with some REST API, to has
different drop-down list filtered by Queue name. Is this possible to config
in /lib/RT/CustomFieldValues/xx.pm file? Or is there any other way to
accomplish this requirement?

Any comments would be appreciated. Thanks a lot.

Best Regards,
Chrilly

3

Hi All,

Does anyone have the same requirement? I think it is reasonable to use
Custom Field values based on Queue. Any suggestions please?

BR,
ChrillyOn Fri, Aug 7, 2015 at 7:40 PM, Chrilly Cheng chrilde@gmail.com wrote:

Hi All,

Any idea on this requirement? Is there any way doable? Please kindly
suggest, thanks.

BR,
Vodar

On Tue, Aug 4, 2015 at 8:26 PM, Chrilly Cheng chrilde@gmail.com wrote:

Hi All,

I’m trying to reach a requirement that we want one global custom field,
which is using external values that populated with some REST API, to has
different drop-down list filtered by Queue name. Is this possible to config
in /lib/RT/CustomFieldValues/xx.pm file? Or is there any other way to
accomplish this requirement?

Any comments would be appreciated. Thanks a lot.

Best Regards,
Chrilly