Custom field template

Is there a way of having a custom field text box which already contains
text when you enter the “Create a New Ticket” form.
Basically I want a text box with headings already included that prompt
for different information types. There are too many fields to create
custom fields for them all, and they don’t really need the structure or
searchability of custom fields anyway. A free form text template would
do the trick.

thanks
Taan

In 3.6 there is a callback that makes it easy to use
a specialized component for editing a specific custom
field.On Fri, May 19, 2006 at 09:12:46AM +1000, taan wrote:

Is there a way of having a custom field text box which already contains
text when you enter the “Create a New Ticket” form.
Basically I want a text box with headings already included that prompt
for different information types. There are too many fields to create
custom fields for them all, and they don’t really need the structure or
searchability of custom fields anyway. A free form text template would
do the trick.

thanks
Taan


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