I would like for unprivileged users to be able to enter and view custom
fields on the tickets they enter.
I setup the custom field for Ticket and added it to a specific Queue. I
figured out how unprivileged users can enter custom fields for tickets
they file – SeeCustomField and ModifyCustomField.
However, after the ticket is entered, unprivileged users cannot see the
custom field data they just entered on the SelfService/Display.html
page. Only privileged users can see this.
How can I set this up so unprivileged users can see the custom field
data they just entered?
Any help would be appreciated. Thanks.
Joseph D. Wagner