I would like for unprivileged users to be able to enter and view custom
fields on the tickets they enter.
I setup the custom field for Ticket and added it to a specific Queue. I
figured out how unprivileged users can enter custom fields for tickets
they file – SeeCustomField and ModifyCustomField.
However, after the ticket is entered, unprivileged users cannot see the
custom field data they just entered on the SelfService/Display.html
page. Only privileged users can see this.
How can I set this up so unprivileged users can see the custom field
data they just entered?
Any help would be appreciated. Thanks.
Joseph D. Wagner
I would like for unprivileged users to be able to enter and view
custom fields on the tickets they enter.
I setup the custom field for Ticket and added it to a specific Queue.
I figured out how unprivileged users can enter custom fields for
tickets they file – SeeCustomField and ModifyCustomField.
However, after the ticket is entered, unprivileged users cannot see
the custom field data they just entered on the
SelfService/Display.html page. Only privileged users can see this.
How can I set this up so unprivileged users can see the custom field
data they just entered?
Have you cleared the Mason cache?
It seems like you’ve done the needful, but where you set rights can
matter. I don’t have the problem and I’ve got the rights set via
Global->Group Rights->Everyone. That may seem too loose, but our RT has
fairly tight overall control and Unprivileged users can only see the
tickets they are Requestors or CCs on.