Custom Field Search returns 0 records

RT Users
1

Hello,

This is my first attempt at using the Custom Field feature in RT. However, when I try to run a query using the custom field the system does not return any records.

Here are my systems specifics:
RT Version 3.6.1
MySQL 5.0.27

Query:
Queue = ‘Test’ AND ‘CF.{Test}’ LIKE ‘Test’

I have saved one record with the Custom Field test set to ‘Test’

Could this be a configuration error? Has something been fixed since 3.6.1 to address this issue?

Thank you for your assistance.

Bob G

2

Have you attached the CF to anything. Not only do you have to create it
but it has to be enabled under Global->Custom Fields.

Mathew

Gendron, Robert wrote:

3

I tend to agree with Robert from my experience CF searches do n’t work
(on 3.6.1/3.6.2) , you can’t search for them or order by them
I think there was a patch released few weeks back, just can’t find it at
the moment …
Roy

Mathew wrote:

4

I’ve created three custom fields. Each a single Select type. I’ve
never had problems. I’m using 3.6.1.

Mathew

Roy El-Hames wrote:

5

Well I must be missing something … I tried searching for both cf where
its a select a value , or a cf where you enter one value neither worked
both returned 0 where I know there is atleast 10 tickets with these cf’s
in the queue I am searching in …
Do you know where to look in the code??

Regards;
Roy

Mathew wrote:

6

I did try to enable it under Global. It did not make a difference.From: Mathew [mailto:theillien@yahoo.com]
Sent: Tuesday, January 16, 2007 7:17 PM
To: Gendron, Robert
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Field Search returns 0 records

Have you attached the CF to anything. Not only do you have to create it
but it has to be enabled under Global->Custom Fields.

Mathew

Gendron, Robert wrote:

Hello,

This is my first attempt at using the Custom Field feature in RT. However, when I try to run a query using the custom field the system does not return any records.

Here are my systems specifics:
RT Version 3.6.1
MySQL 5.0.27

Query:
Queue = ‘Test’ AND ‘CF.{Test}’ LIKE ‘Test’

I have saved one record with the Custom Field test set to ‘Test’

Could this be a configuration error? Has something been fixed since 3.6.1 to address this issue?

Thank you for your assistance.

Bob G

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7

And just to cover bases, you have the SeeCustomField right?

Mathew

Gendron, Robert wrote: